Silk Route Fashion Refund Policy

Thank you for shopping at Silk Route Fashion!

We offer refund within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund. Due to the unique handcrafted nature of our products, we are unable to guarantee that an exchange item would be available.

Eligibility for Refunds

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and you will receive a credit in the amount of your initial purchase.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us.

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address – 6615 North Mill Lane Peoria, IL 61614.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Please see, we cannot guarantee that we will receive your returned item.